Jotsu - Privacy Policy
Last updated September 4, 2025
This Privacy Notice for Jotsu (“we,” “us,” or “our”) describes how and why we may access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:
- Visit our website at jotsu.com
- Use the Jotsu SaaS application
- Engage with us via sales, marketing, or events
If you disagree with our practices or policies, please do not use our Services. You may contact us with any questions or concerns.
Summary of Key Points
| Topic | Summary |
|---|---|
| What do we collect? | Personal information you provide, plus technical data automatically collected from device/browser |
| Sensitive info? | We do not process sensitive data (e.g. race, religion, sexual orientation) |
| Do we share your data? | Only in specific cases—e.g. mergers, affiliates, public areas of the Services |
| How do we keep you safe? | With reasonable organizational and technical security measures |
| Your rights | Depending on your region: access, correction, deletion, restriction, opt‑out |
| Exercising rights | Contact us by email or via our contact page |
Use the table of contents below for full details.
Table of Contents
- What Information Do We Collect?
- How Do We Process Your Information?
- Legal Bases for Processing
- When & With Whom Do We Share Your Personal Information?
- Cookies & Tracking Technologies
- AI‑Based Features
- Data Retention
- Security Measures
- Data from Minors
- Your Privacy Rights
- Do-Not-Track Settings
- US State Privacy Rights
- Updates to This Notice
- How to Contact Us
- How to Review, Update, or Delete Your Data
1. What Information Do We Collect?
Personal Info You Provide
- Your name, email, job title, phone number, etc.
- Authentication credentials (usernames, passwords)
- Contact preferences
Info Collected Automatically
- IP address, browser & device characteristics, language preference
- Usage data: timestamps, pages viewed, feature usage, errors/crash logs
- Geolocation data (based on IP or device GPS settings)
We do not collect sensitive personal information.
2. How Do We Process Your Information?
We use your data for purposes including:
- Account setup and authentication
- Service delivery and support
- Sending updates, policy or product changes
- Enabling secure and fraud‑free usage
- Gathering feedback
- Analytics and usage trends
- Legal compliance
- Protecting vital interests (e.g. health/safety emergencies)
3. Legal Bases for Processing
(Where applicable, e.g. EU & UK GDPR)
- Consent: when you authorize us to collect or use certain data
- Contractual necessity: to fulfill your account and service requests
- Legitimate interest: improvement of Services, fraud detection, analytics
- Legal obligations: responding to lawful requests or disputes
- Vital interests: in emergencies or safety contexts
4. When & With Whom Do We Share Your Personal Information?
- Business Transfers: in case of sale, merger, or reorganization
- Service providers: who assist with hosting, support, analytics, etc.
- Other users: in public or shared areas of the Services
- Legal requests: if required by law or legitimate authority
We do not sell or broadly share your information for commercial purposes.
5. Cookies & Tracking Technologies
We use cookies and similar tools (e.g. pixels, web beacons) for:
- Essential website functions
- Security, performance, and personalization
- Analytics (e.g. Google Analytics)
You can manage cookie preferences via our consent manager or your browser settings. Essential cookies cannot be disabled.
6. AI‑Based Features
We may include features powered by machine learning or AI tools (e.g. OpenAI, Anthropic). If you use these tools:
- Your input and output may be shared with our AI service providers
- Processing follows the same privacy commitments outlined here
- Use must comply with any provider’s terms and policies
7. Data Retention
We retain personal information only as long as needed to:
- Fulfill service or legal obligations
- Maintain fraud prevention, audits, or dispute resolution
Most data is retained no more than 12 months after account termination, then deleted or anonymized (except in backups).
8. Security Measures
We implement reasonable organizational and technical safeguards to protect your data. Nevertheless, no system is 100% secure; transmission is at your own risk.
9. Data from Minors
We do not knowingly collect or market to individuals under 18. If we learn personal data from minors has been collected, we will deactivate the account and delete the data. Contact us if you become aware of such cases.
10. Your Privacy Rights
Depending on your region (e.g. US states, EU/UK):
- Access, correct, or delete your personal data
- Restrict or object to processing
- Withdraw consent where applicable
- Data portability
- Not be subject to automated decision-making or profiling
- Non-discrimination for exercising your rights
For EU/UK residents: you may also complain to your local data protection authority.
11. Do-Not-Track Settings
We currently do not respond to Do‑Not‑Track browser signals as no uniform industry standard exists. If standards change, we will update this notice accordingly.
12. US State Privacy Rights
If you're a resident of certain US states (e.g. California, Colorado, Oregon, etc.), you may have additional rights under state law:
- Know what data is collected and processed
- Access or receive a copy of your data
- Correct inaccuracies
- Delete data
- Opt out of targeted advertising or data sale
- Obtain lists of third parties with whom data was shared
To exercise these rights, see Section 15 below.
13. Updates to This Notice
We may update this Privacy Notice to reflect changes in law or practice. Any changes will be marked with a new “Last Updated” date. For significant changes, we may provide additional notifications.
14. How to Contact Us
If you have questions or concerns, you can reach our Data Protection Officer via our contact page
Or write to us by post:
Jotsu
Data Protection Officer
10120 W. Flamingo Rd, Ste. 4‑2104
Las Vegas, NV 89147
United States
15. How to Review, Update, or Delete Your Data
You can manage your account settings to update or delete information. To request data access, correction, or deletion (or withdrawal of consent), please visit our contact page.
For state-specific rights in the US, you may also designate an authorized agent if permitted under law. We will verify your identity before processing requests.